Your privacy is of great importance to us. We outline below how we will treat and respect your personal information and the steps we take to keep it secure.
The data controller responsible in respect of information collected is Southdown Engineers Ltd. If you have any questions or want to check, change or update your details at any time please contact our team:
By post: Southdown Engineers Ltd, Firsland Park Estate, Henfield Road, Albourne, Hassocks, BN6 9JJ
By phone: 01273 493 300
By email: firstname.lastname@example.org
Who are we?
Southdown Engineers Ltd is UK company providing road plates, site facilities, transport solutions, cranes and heavy-lifting equipment and engineering services. We were incorporated in 1997 and are an independently-run company focused on customer service..
Websites this affects
What information do we collect?
When you use our service to make an enquiry about a product or range, we will need to collect personal information about you. This is kept to the absolute minimum in order to correctly and efficiently process your enquiry.
We may collect and use the following kinds of personal information when you contact us, place an order, subscribe to a newsletter, use live chat, register or enter information on our website: Name, title, email address, delivery and invoice postal addresses, telephone number, mobile telephone number, the reason for your contact and any product, contact or marketing preferences.
This information will be collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from publicly available sources, third party service providers, individuals whom you have indicated have agreed for you to provide their personal information, government or law enforcement agencies.
How do we use this information?
We will use the information that you provide:
- To carry out our obligations under any contract between ourselves and to provide you with the services, products or information that you have requested;
- To follow up after correspondence or an order to ask for feedback, ratings or to see if we can help you further;
- To identify visitors and contributors to our websites so we can provide a more personalised experience when you use our service;
- For administration and accounting requirements;
- For internal record-keeping, such as the management of post-order enquiries or feedback;
- To analyse and improve the products and services we offer;
- To block disruptive use of our website, record website traffic or report offensive or defamatory content;
Where it is required or authorised by law.
The legal basis on which we rely to process your personal information include:
Consent – for example, when you agree that we may process information that you provide to us
Necessary to fulfil the contract – for example, to enable us to deliver and invoice your order
Requirement by law – for example, to comply with government record-keeping rules
Legitimate interest – for example, to send promotional marketing of similar products to you by post
When we rely on legitimate interest, this will only be when these interests are not overridden by your data protection rights and you do not object. Please see the ‘Your rights’ section below detailing your comprehensive rights.
We will not keep your information for any longer than is necessary. We retain your contact and delivery details along with related data such as order history for operational requirements to enable us to fulfil your enquiry or order as well as any future enquiries or orders. We will also take into consideration our legal obligations when determining how long we should retain information and when we no longer need to retain it we will ensure it is securely disposed of.
Sharing your information with third parties
We are not in the business of using your data for any improper purpose, instead we use it to give you the information you request or that you have told us you are interested in and wish to receive.
We will not sell or swap your information with any third party.
We will not use your personal information to send you promotional information about any third parties.
The only situation where we may disclose your personal information is for customer order or request fulfilment and payment purposes or in order to deal with enquiries made by or about you in connection with credit applications or any fraud or legal proceedings or as required by law or to establish, exercise or defend our legal rights.
Examples of this includes third party carriers, credit card processors, IT maintenance, review platforms and auditors employed under service contracts in order to perform vital functions on our behalf. In all cases we require them to comply with applicable legal and data protection requirements and to only use any data in order to perform their contractual obligations.
Your consent to marketing and special offers
We may provide you with special offers or information about other goods and services we offer, or invite you to provide feedback or update your details. If you are a regular customer we may provide you with an account manager to help manage your enquiries and orders, plus keep you up to date with any special offers or new products.
If you are an existing customer, we will only contact you electronically (by email or text) with information about goods and services similar to those which were the subject of a previous sale or enquiry you have made. If you are a new customer, we will contact you by electronic means only if you have consented to this. On every such communication sent subsequently, there will always be a clear link to permanently unsubscribe any time you wish.
You also have the right to ask us not to process your personal data for marketing purposes. You can exercise this right at the point that you provide any personal information to us or at any time afterwards.
Cookies and website privacy
Most browsers provide you with options to reject cookies if you wish, however choosing this option will have an impact upon the usability of our website service.
Protecting your data
Protecting your personal information is of paramount importance to us. To keep your data safe we put in place suitable technical and organisational precautions to ensure that your information is kept in a confidential and secure environment to the latest industry standards including the use of secure servers, firewalls, malware-scanning and data encryption.
All webpages are encrypted via Secure Socket Layer (SSL) technology and our web servers are regularly security-tested
Your personal information is only accessible by a limited number of authorised persons who have special access rights to such systems, and are required to keep the information confidential.
Whilst we take these efforts to safeguard your personal information, you must appreciate that no one can ever absolutely guarantee the security of personal information. Where you have a password which enables you to access your personal secure login area of the website, you are responsible for keeping this password confidential and we ask you to keep the password unique and not to share it with anyone. You must also not hold us responsible for any breach of data security unless caused by our specific negligence.
Your rights to review, amend and protect your data
You have the right at all times to:
- request a copy of the information we hold about you;
- update or amend the information we hold about you if it is wrong;
- change your communication preferences at any time;
- ask us to remove your personal information from our records;
- object to the processing of your information for marketing purposes; or
- raise a concern or complaint about the way in which your information is being used.
If you wish to find out more about these rights, or obtain a copy of the information we hold about you, please contact us.
For more information about your rights please visit the website of the Information Commissioner’s Office at ico.org.uk.
If you are under the age of 16 you must have the consent of a parent or guardian in order to use this website and before providing any personal information.
International data transfers
Information that we collect may be stored and transferred between any of the countries in which we operate, in order to enable us to use the information in accordance with this policy. Any personal information that you submit for publication on the website will be published on the internet and may be available around the world.
We may, on occasion, need to use the services of a supplier outside the European Economic Area (EEA). However, we will ensure that your information is held in compliance with the European data protection regulations, for example through the EU-US Privacy Shield framework for any transatlantic data processing.
Links to third party websites
Your comments and views
We welcome your feedback, comments and suggestions on all issues regarding this website, your privacy and the services and products we offer. Please do contact us if you have any questions at all regarding this or any other issue.
Updates to this policy
We keep this policy under regular review and may update it from time to time. You should check this page regularly to ensure that you are happy with any changes. We will always notify you of any changes that might materially affect the way we use or disclose your personal information.
Privacy Notice v2.1
Last updated date: 25 May 2018